FAQS

How long will it take to get my order?

Malaysia delivery rates?

Do you deliver outside Malaysia?

International shipping rates?

My country does not appear on the International Delivery List?

How do I know what size to get?

Do you offer exchanges?

I have received an incorrect or faulty Item?

Customs and Duty (countries outside the Malaysia)


How long will it take to get my Order:

All orders are sent out the same or following day. Malaysia deliveries take 1-3 days estimated business days. International orders are sent by courier and can take up to 4-7 estimated business days.

Malaysia delivery rates:

Local shipping rates zones prices:

Zone 1 - West Malaysia.

Shipping to anywhere within Zone 1 is charged at a flat rate of RM7 (1-2 items); RM14 (2-4 items).

Zone 2 - East Malaysia Sabah, Sarawak.

Shipping to anywhere within Zone 2 is charged at rate of RM17 (1 item); RM23 (2 items); RM40 (3 items); RM46 (4 items).


Do you deliver outside Malaysia:

 

International shipping rates zones prices:

Zone 1 - Singapore.

Shipping to anywhere within Zone 1 is charged at rate of USD9 (1 item); USD11 (2 items); USD20 (3 items); USD22 (4 items).

Zone 2 - Brunei.

Shipping to anywhere within Zone 2 is charged at rate of USD11 (1 item); USD13 (2 items); USD24 (3 items); USD26 (4 items).

Zone 3 - Australia, Taiwan.

Shipping to anywhere within Zone 3 is charged at rate of USD17 (1 item); USD25 (2 items); USD42 (3 items); USD50 (4 items).

Zone 4 - Bahrain, Belgium, Bulgaria, Czech Republic, France, Germany, India, Ireland, Italy, Jordan, Kuwait, Lebanon, Netherlands, Oman, Qatar, Saudi Arabia, Spain, Turkey, United Arab Emirates, United Kingdom, United States.

Shipping to anywhere within Zone 4 is charged at rate of USD25 (1 item); USD37 (2 items); USD62 (3 items); USD74 (4 items).

Zone 5 - Indonesia, Phillipines, Thailand, Vietnam.

Shipping to anywhere within Zone 5 is charged at a rate of USD30 (1 item); USD37 (2 items); USD67 (3 items); USD74 (4 items).

Zone 6 - Austria, Canada, China, Denmark, Egypt, Finland, Hungary, Japan, Laos, Liechtenstein, Luxembourg, Maldives, Mongolia, New Zealand, Poland, Portugal, Slovakia, Sri Lanka, Sweden.

Shipping to anywhere within Zone 6 is charged at a flat of USD39 (1 item); USD52 (2 items); USD91 (3 items); USD104 (4 items).

Zone 7 - Albania, Andorra, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Estonia, Georgia, Greece, Iceland, Kazakhstan, Latvia, Lithuania, Malta, Norway, Romania, Russia, Slovenia, Switzerland, Ukraine.

Shipping to anywhere within Zone 7 is charged at a rate of USD57 (1 item); USD76 (2 items); USD133 (3 items); USD152 (4 items).

Zone 8 - Fiji, Israel, Libya, Mexico, Morocco.

Shipping to anywhere within Zone 8 is charged at a rate of USD58 (1 item); USD106 (2 items); USD164 (3 items); USD212 (4 items).


The more you buy the cheaper the shipping!

My country does not appear on the International Delivery List:

Don’t worry, if your country does not appear on the list, please email us at info@matsallehdesign.co and we will quote you. There are, however, some countries that we do not deliver to because customs and duty costs incurred to the customer are excessive and unpredictable.

How do I know what size to get?

Please look at our Size Chart on the website which provides exact measurements to guide you to the right size. However, if you are still unsure, we are at the other end of the phone or email to offer advice.

Do you offer exchanges?

The exchange can be initiated for the same item within 7 days of receiving the goods provided that it is not worn, washed or altered and that all tags remain attached. Buyers will bear the cost of deliveries/return and any tax imposed.

Received Faulty/damaged goods ?

If this is the case, we apologise for. Kindly send us an email to info@matsallehdesign.co with your order number and full name, and we will get back to you straightaway and provide further instructions on what will we can offer next.

Customs and Duty (countries outside Malaysia)

Countries outside Malaysia may be liable to pay import duties/tax and handling charges on entering the country. We are legally required to declare the full value of the goods and the amount of duty is worked out on the type of goods and their value. Unfortunately we have no control over these charges and are unable to predict what they might be. Our international postage charges therefore are exclusive of these charges.
You will be notified by the courier as the goods enter your country if any fees are due and these (plus any additional handling charges for customs clearance) must be borne by you. In cases where the courier does not hear back from you, the charges will be added to your original payment card so that the customs and handling charges can be cleared and you can receive your purchases.
If you have any queries on duties payable/refundable, please contact your local customs authority.

For any additional questions please email us at info@matsallehdesign.co